Congratulations to Dick Crapser and Rob McWilliams, who took first and second place respectively as the top technicians of 2015 for Eyman Plumbing, Heating & Air Conditioning.
The two won for outstanding service recognized and reported by Eyman customers.
Dick Crapser said he was proud of the recognition and it meant a lot to him.
“I do like the diversity of things we do. I like the toughness of our guys and the effort my coworkers put in,” he said.
“And I like the Eymans because they’re all workers, too. I feel everyone I work with wants to get it done timely and right.”
Rob McWilliams said he was honored to be recognized.
“I just try to think how I would expect to be treated in my home and treat my customers that way.”
He also spoke highly of his coworkers.
“I think the best part of working here is all the great, professional and knowledgeable people I work with on a daily basis,” McWilliams said.
Tom Eyman, Eyman’s president, said the annual contest lets employees know the company listens to its customers and rewards positive behavior.
“I believe all of our Service Techs demonstrate the values and the integrity of Eyman,” he said. “They want to give the best solution for the best price, which is exactly the way they would want to be treated.”
Tom said they started the annual contest three years ago to take things up a notch and reward employees who create happy customers.
“If you work to make your Service Techs feel they’re number one because they treat customers as number one, it’s the circle of happiness.”
He noted his people, like most, enjoy recognition.
“They pride themselves on being fair to the customer and doing the best they can no matter what the situation.”
He said the company tracks each customer comment it gets and tries to fix any unhappy ones.
Compliments for Dick Crapser
“Dick was on time and very clean. He took care of my problem and cleaned up. He has an excellent ‘bedside manner,’” – Mel Bohrer
“Very pleased with Dick. He was helpful and explained everything. Appreciate his honesty, thoroughness and cleanliness after the project,” – Linda Dick
“Dick was very courteous and kind and went above and beyond,” – Beverly Sladovnik
Compliments for Rob McWilliams
“Rob did a GREAT job! With a tool bag like that you know he has great skills. Very organized. He is welcome at our home anytime,” – Alan Ragoss
“Rob did a great job and knew exactly where to start and where to finish. Such a pleasant fellow!” – Jim & Laurie Runyan
“Rob did a great job! I just love it! Turned out wonderful!” – Marsha Simpson