Tired Texans Trust Eyman: Tired Texan Barbeque
Chip and Christine Holland have recently sunk their whole family into a brand-new business. Tailoring each aspect of the design to represent the values and principles they hold dear, they spared no expense in creating a space to embody Tired Texan, their casual family barbeque restaurant.
However, before they could fire up the smoker, problems began to arise.
“We had a leak in our gas line. John came out and fixed it right away. Right away, not tomorrow or when they could get us on the schedule. They came out and fixed it. Seemed easy enough.”
But it wasn’t easy enough. Very soon after the initial repair, a new leak was discovered in the gas line. Eyman was back out immediately to inspect and repair.
What they uncovered was that each repair added pressure and created another hole in a line that had been in disrepair for years.
“They patched it and the line burst further down. It happened again and again. We wanted a repair, and they really tried, but it was just too old. The copper line was just perforated. It needed replaced.”
The obvious option was to break through this stainless wall we’ve got. It’s a beautiful wall, and I knew it would never look the same. It was going to be a really expensive repair, and we knew it wouldn’t look the same. We were heartbroken, but it was the obvious choice. The Eymans, they weren’t ok with that. They knew time was of the essence, we had already delayed opening. They were coming to us with ideas, and they all seemed like good ideas, but “good enough” was never good enough for them.”
“They went way above what we thought they were going to do. Just come out, patch the line. Maybe patch the wall up where they were going to have to go through, but we were planning on having to pay a contractor to come back out and fix the stainless wall. They found a way to run the line around the outside, and they replaced it with black iron pipe. The old line was just shut off so we didn’t have any damage to our structure. They saved us so much money, they just really cared about getting us up and running safely, and in a way that was really going to last.”