The Rotellas Trust The Big Red Truck: Rotellas
Eyman has been a family name you can trust for 60 years. We know what it takes to build a brand, and to build a community’s trust. It takes commitment to being the best, loyalty, and dedication to the families we serve.
One of the families we serve could have written the book on dedication and community. The Rotellas have been serving Omahans their favorite slice of bread since making their first deliveries by horse drawn carriage in 1921. Generations of breadmakers have learned the trade, and they understand what it takes to grow and sustain a family business.
Eyman is proud to be a member of the team that keeps Rotella’s running smoothly. For more than 20 years, the Eyman’s have been on the Rotella’s roster.
“We wouldn’t think of calling anyone else. They’re here. Almost before we call. We know they’re already on their way. They know how important every minute is to us.” John Rotella is the plant manager at the bread factory on 108th and Harrison. He sees the grit and the grime of the job, and he knows what Eyman is facing when they come out.
As the Rotella family has expanded, so has their brand, and their factory. When they decided to build onto their vast kitchen, they knew there was only one company for the job.
“Every day, we’re baking. The people in this city know the smell, it’s very unique to what we’re making for you. But every day, that’s flour and oil going through those pipes. If one thing goes wrong, it could go really wrong, really fast.”
The Eymans come out regularly to keep the system clean and in order, ensuring that nothing does suddenly go wrong. And even a minor issue or simple question, someone is on their way to make sure that the operation continues to run smoothly. The city of Omaha is counting on Rotellas to deliver the freshest, most delicious dough in Nebraska. Eyman is on the job to make sure that happens.
The Rotellas know about family, and the Eyman’s are proud to be on the Rotella team.
University of Nebraska Omaha: You Know UNO, But Did You Know…
When you have a plumbing repair or emergency in your home, it’s beyond inconvenient. Now imagine what happens in a plumbing emergency at a facility that houses thousands. That’s the task facing David Meradith, Chief Engineer and Facilities Manager at University of Nebraska at Omaha. With more than 15,000 students and several thousand staff members, David knows how much time and accuracy matters. There is no time for second or third chances, and his first call is always Eyman.
“When we call, we needed them here yesterday. We have plumbers on site, and they do a fantastic job, but by the time we know we need Eyman, it’s bad.” David explained. “And when the big stuff breaks, it’s always on the weekend. Always after hours. This is good for our students, when we don’t have to shut down a building during class — but it also means there have been times we make a call at 1am. And when we do, they’ve got a man on the job by 2am.”
“For our biggest problems, Tom comes out himself. He knows this stuff, and he makes sure his staff knows it, too. It’s still nice to know he cares enough to come himself to see the job done. They have never turned a job down. They have never said “we don’t know how to do that”, and there is no other company in Omaha nearly as diverse. They do everything, and they do it right.”
Another reason David puts his trust in Eyman is the fact that the team knows who’s boss. “The Eymans make suggestions, and they definitely tell me what they think, but there’s never any pressure. They aren’t selling anything, so they aren’t there to get me to buy. They just tell us what they can do, give us options and tell us what they would choose. I can’t say a suggestion has been wrong before, and we usually end up on the same page. A few years back, we had a leak in the fire main. The guys came out and took a look and recommended it be replaced. It’s all so old — but they also said they could patch it, so we went with a patch. We figured we would revisit the problem in a few years, it had all lasted this long. It would last a few more years with a patch. A year later, the main blew 3 feet from the patch. They were right. It was time to replace it, so we finally did.”
“At some point, the line rotted right under Dodge. We called Tom because this was well above our pay grade. They looked it over and really took the time to problem solve in a really sustainable way, but the biggest problem they faced was that there was just no way to close down Dodge and excavate to get to the rot. They worked around it and pulled a new line directly through the old one, using all new material and breaking through the old clay tile. This fix has about a 200 year life span. Nobody outside of the project knew it was even happening because they did it in a way that was not disruptive to day to day operations.”
Eyman understands that the way you do business matters, and no matter how big your plumbing problem is, shutting down is a last resort, if it’s an option at all. What you do matters, and that matters to Eyman.
Tired Texans Trust Eyman: Tired Texan Barbeque
Chip and Christine Holland have recently sunk their whole family into a brand-new business. Tailoring each aspect of the design to represent the values and principles they hold dear, they spared no expense in creating a space to embody Tired Texan, their casual family barbeque restaurant.
However, before they could fire up the smoker, problems began to arise.
“We had a leak in our gas line. John came out and fixed it right away. Right away, not tomorrow or when they could get us on the schedule. They came out and fixed it. Seemed easy enough.”
But it wasn’t easy enough. Very soon after the initial repair, a new leak was discovered in the gas line. Eyman was back out immediately to inspect and repair.
What they uncovered was that each repair added pressure and created another hole in a line that had been in disrepair for years.
“They patched it and the line burst further down. It happened again and again. We wanted a repair, and they really tried, but it was just too old. The copper line was just perforated. It needed replaced.”
The obvious option was to break through this stainless wall we’ve got. It’s a beautiful wall, and I knew it would never look the same. It was going to be a really expensive repair, and we knew it wouldn’t look the same. We were heartbroken, but it was the obvious choice. The Eymans, they weren’t ok with that. They knew time was of the essence, we had already delayed opening. They were coming to us with ideas, and they all seemed like good ideas, but “good enough” was never good enough for them.”
“They went way above what we thought they were going to do. Just come out, patch the line. Maybe patch the wall up where they were going to have to go through, but we were planning on having to pay a contractor to come back out and fix the stainless wall. They found a way to run the line around the outside, and they replaced it with black iron pipe. The old line was just shut off so we didn’t have any damage to our structure. They saved us so much money, they just really cared about getting us up and running safely, and in a way that was really going to last.”
Their Will is Good: Goodwiil Industries
Every October, Brett Karnes sends out a bid for maintenance and work on HVAC services. As facilities manager for Goodwill Industries, he has worked with many companies in Omaha, but has found himself returning to Eyman.
“We were noticing a trend when we used other companies. As the holiday season approached, they were routinely finding these big expensive problems. Things needed replaced that had seemed fine before. We had Eyman come out for a second opinion and everything was fine. The thing is, the other guys work on commission. Their techs make way more money if they can sell us something.”
“Eyman’s prices are always competitive, but when it came down to the service and what they were able to do for us, and how good they are to us. It’s really not a competition at all. Eyman is the best on customer service.”
“They don’t just do the work, they let you know what they’re doing, why, and what it’s going to cost. Then they keep you informed the whole way through. They let you know if something changes, but really, they are the best at getting it right the first time. Things don’t usually change much from what they first diagnosed. It’s not very exciting, which is nice! And if a part has to be ordered, I hear from Jay right away about what our options are.”
“On price point, they’re great. On customer service, they really can’t be beat. They really can’t. But when it comes to trust, they’re it. I used to ask for second opinions on repairs, but with Eyman, I know that I can trust the techs. They’re as invested in the work as I am.”
Making Omaha Greater: Greater Omaha Packing company
One of the most ubiquitous names in Omaha is the Greater Omaha Packing Company. Each week, the company processes and ships between 14,000 and 15,000 head of steer for a yearly profit of over $1,000,000,000. The business employs nearly 1,000 people and ships beef to more than 50 countries around the world. The world relies on Greater Omaha Packing Company, and Greater Omaha Packing relies on Eyman to keep them delivering the very best.
Director of Maintenance at Greater Omaha Packing, Tony DiGiacomo knows that Eyman will be on site once a week for preventative maintenance on drains and grease pits. “Every week, they’re at it by 5am. They don’t miss a visit, they don’t forget, and they’re never late. They know how important it is to us that we don’t have any surprises or anything going wrong. They’re always watching out for us.”
“They are reliable. That’s the thing you think of first. And nobody is too big to be on site. When you have something come up and the owner comes out to take a look, that’s when you know that they really take an interest in every project.”
“We’ve never had a problem they couldn’t handle. They do the job a to b to z. They know what they’re doing, they do it right, and they do it fast.”
Deb Girsh, Hyvee and personal
Deb Girsh knows how many moving parts there are keeping the HyVee on 97th and Q running smoothly. She also knows what happens when those moving parts just… stop.
“No matter why we call them, Eyman is always here right away. And we have called them at all hours, and no matter how late, someone is here right away. And no matter how frustrated or frantic we are, everyone is always so friendly and calm. They know they can handle it. And after working with them for as long as we have, we see them here eating breakfast with us every weekend. They’re just part of our team, now.”
A recent remodel of the grocery store could be trusted to nobody else, and Eyman was up for the challenge!
“They did everything. Everything! And there was a lot to do. We remodeled the whole facility.”
Girsh chooses Eyman for HyVee because they are fast, never back down from a challenge, and perfection is standard practice.
She chooses Eyman for her home because the trust they have built with her. “My husband tries to fix everything himself, but we always have them come out. There’s nobody else I’d want in my home. They come in and you just feel like a friend is over to help you with repairs. They even clean up, they have never left a mess!”
“The relationships that we’ve built, it started out as just really believing they were on our team. Then it turned into friendship, and now they’re part of our family. That’s not common, and I know it’s not something I could find somewhere else. I’d never choose anyone buy Eyman.”