Their Will is Good: Goodwiil Industries
Every October, Brett Karnes sends out a bid for maintenance and work on HVAC services. As facilities manager for Goodwill Industries, he has worked with many companies in Omaha, but has found himself returning to Eyman.
“We were noticing a trend when we used other companies. As the holiday season approached, they were routinely finding these big expensive problems. Things needed replaced that had seemed fine before. We had Eyman come out for a second opinion and everything was fine. The thing is, the other guys work on commission. Their techs make way more money if they can sell us something.”
“Eyman’s prices are always competitive, but when it came down to the service and what they were able to do for us, and how good they are to us. It’s really not a competition at all. Eyman is the best on customer service.”
“They don’t just do the work, they let you know what they’re doing, why, and what it’s going to cost. Then they keep you informed the whole way through. They let you know if something changes, but really, they are the best at getting it right the first time. Things don’t usually change much from what they first diagnosed. It’s not very exciting, which is nice! And if a part has to be ordered, I hear from Jay right away about what our options are.”
“On price point, they’re great. On customer service, they really can’t be beat. They really can’t. But when it comes to trust, they’re it. I used to ask for second opinions on repairs, but with Eyman, I know that I can trust the techs. They’re as invested in the work as I am.”